Support

FAQs

On September 30, 2013, My Contacts Backup will no longer be supported on U.S. Cellular® smartphone devices.
To review alternative options, please visit this link: http://www.uscellular.com/contactbackup

Overview

  1. What is My Contacts Backup?
  2. How much does My Contacts Backup cost?
  3. Will My Contacts Backup run on my phone?
  4. How do I get My Contacts Backup?

Backing Up & Restoring Contacts

  1. How do I back up my contacts?
  2. How do I restore my contacts?
  3. Do backup functions require data usage?
  4. Do I have to re-download My Contacts Backup to restore or transfer my contacts to a new phone?

Lists & Sharing

  1. Does my account / phone support list sharing?
  2. Do I need to do anything to get list and sharing functionality?
  3. Who can I share contact lists with?
  4. I joined a new list. Why can't I add contacts to the list or share the list?
  5. How do I know if people have accepted my list invitation?
  6. Why are some list contacts exported while others are not exported?
  7. I attempted to delete my contacts, but the action was only partially successful.

Troubleshooting

  1. How do I retrieve my PIN?
  2. What happens if I change my phone number?
  3. Backing up my contacts seems to take a long time. Am I doing something wrong?
  4. Why did My Contacts Backup duplicate some of my contacts and how do I resolve that?
  5. Why am I getting a “Sorry your device does not appear to be supported. Please visit mycontactsbackup.uscellular.com for a list of supported devices” error when trying to download My Contacts Backup?
  6. I received an SMS message stating that I have not backed up in a long time, but my phone is set to back up every night. What should I do?
  7. I restored my data to a new phone. Why am I missing some of my contacts?
  8. What happens if I accidentally delete a contact or group of contacts from the website? Can I get them back?
  9. How long does My Contacts Backup keep my data if I delete the application or stop using it?
  10. I updated a contact on my handset then used My Contacts Backup to sync the change to the website. The application reported, “Sync successful, no changes made” but the contact was updated on the website. Why is that?
  11. Why didn't the categories (like Personal, Business, etc.) transfer to my new phone?
  12. The Lost Your Phone or Update Phone features are not working when I initiate them from the My Contacts Backup website.
  13. How do I change my phone listed at the top of the My Contacts Backup website?
  14. Why am I getting a prompt to continue running a script when attempting to log in to the My Contacts Backup website?
  15. What browsers are supported by My Contacts Backup website?
  16. Does My Contacts Backup store photos of my contacts?

Overview

What is My Contacts Backup?

My Contacts Backup is a FREE mobile software application that automatically backs up all of your contacts – no wires required. The My Contacts Backup web site allows you to manage all your contacts as well as edit, import and print your contacts.

[ Back to top ]

How much does My Contacts Backup cost?

My Contacts Backup is FREE for all U.S. Cellular subscribers.

[ Back to top ]

Will My Contacts Backup run on my phone?

My Contacts Backup is available on most U.S. Cellular handsets. For the latest list of phones supported, click here.

[ Back to top ]

How do I get My Contacts Backup?

To download My Contacts Backup to Your Phone, simply click here

[ Back to top ]

Backing Up & Restoring Contacts

How do I back up my contacts?

My Contacts Backup will automatically back up your contacts based on your Auto-Backup settings. Initially, the application will be set to back up your contacts on a weekly basis. You may customize your Auto-Backup interval (daily or weekly) as well as time (in one hour intervals between 12:00 - 5:00 am). To change your settings, select “Setup” -> “Auto-Backup” from the Main Menu.

For Brew Phones: MCB application - MCB app - Back Up - Set Up - Auto Back Up - Choose Daily Back Up (choose time here), Weekly Back Up,(choose day and time) Monthly backup(choose day and time)

[ Back to top ]

How do I restore my contacts?

To restore your contacts, you must first download My Contacts Backup to your replacement phone by following the download instructions found here. Launch My Contacts Backup on your phone and log in with your phone number and PIN.

The last step of the setup process will prompt you to restore your contacts and you should respond by selecting “Yes." If you want to restore contacts from the Web, click the “Update Phone” button or select the “Backup” option on your phone which will backup all of the contacts on your phone and also pull down any changes from the Web site.

[ Back to top ]

Do backup functions require data usage?

No, there are no data usage charges with the use of My Contacts Backup.

[ Back to top ]

Do I have to re-download My Contacts Backup to restore or transfer my contacts to a new phone?

Yes. You will need to re-download My Contacts Backup onto your new phone. Once installing the application and entering your mobile phone number and PIN, you will be able to access your My Contacts Backup account from your new phone. Just choose the “Backup” function to download your contacts from the My Contacts Backup Web site to your new phone.

[ Back to top ]

Lists & Sharing

Does my account / phone support list sharing?

Yes. List sharing is available to all My Contacts Backup subscribers.

[ Back to top ]

Do I need to do anything to get list and sharing functionality?

No. List sharing is now available for all My Contacts Backup subscribers, regardless of when you downloaded the application. Just log in to your account at uscellular.com/mycontactsbackup, create a contact list, and share it with your friends who are also My Contacts Backup subscribers.

[ Back to top ]

Who can I share contact lists with?

You may share your list with any My Contacts Backup subscribers. The Share List screen displays all your contacts who are also My Contacts Backup subscribers. Any contacts that are not shown in that list are not currently My Contacts Backup subscribers.

[ Back to top ]

I joined a new list. Why can't I add contacts to the list or share the list?

The manager of a list may set user roles for each member of the list. If you are unable to add or delete contacts from a list or share the list with other My Contacts Backup subscribers, it is because you were not granted those permissions by the list manager.

[ Back to top ]

How do I know if people have accepted my list invitation?

If you click 'Share List' from the Manage List menu on the right side of the screen, you will see all the My Contacts Backup subscribers you have invited to join your list as well as the status (pending or accepted) of that invitation.

[ Back to top ]

Why are some list contacts exported while others are not exported?

The Export functionality saves all of a user's contacts to a CSV file. This includes all of the contacts owned by you, including those in your lists. The export does not include contacts in a list that another US Cellular customer has shared with you.

[ Back to top ]

I attempted to delete my contacts, but the action was only partially successful.

The Delete All functionality deletes all contacts owned by you, including contacts associated with any list you created. These contacts will also be deleted for anyone who you shared the list with. The list name will remain visible on the My Contacts Backup website. The Delete All functionality does not delete contacts that another US Cellular customer shared with you. To remove these contacts, you will need to unsubscribe from the list.

[ Back to top ]

Troubleshooting

How do I retrieve my PIN?

To retrieve a forgotten PIN, click here.

[ Back to top ]

What happens if I change my phone number?

Your My Contacts Backup should be updated within 48 hours of changing your phone number.  At that time, be sure to launch My Contacts Backup on your phone.  The Auto-Backups will be disabled because the application will notice your phone number has changed.  Simply go through setup again and your phone will be backing up again with your new number.
If you have any issues, please contact Customer Service at 1-888-944-9400 for assistance transferring your contacts to your new phone.

[ Back to top ]

Backing up my contacts seems to take a long time. Am I doing something wrong?

Backups could take up to 30 minutes on some older handsets, especially for large contact sets.

[ Back to top ]

Why did My Contacts Backup duplicate some of my contacts and how do I resolve that?

My Contacts Backup attempts to identify and merge contacts based on a variety of factors such as name and contact information. If the application is not positive of a match, separate contacts are created to prevent incorrect merges.
If after performing a backup you notice duplicate contacts, delete the duplicate contact from the phone or website and then perform another backup. If you delete the contact from the phone, the contact will remain on the website but set to the ‘do not sync with phone’ state. If you delete the contact from the website, the duplicate will be deleted from both the phone and web during the backup.

[ Back to top ]

Why am I getting a “Sorry your device does not appear to be supported. Please visit mycontactsbackup.uscellular.com for a list of supported devices” error when trying to download My Contacts Backup?

My Contacts Backup is designed to support the default internet browser on the phone receiving the application.

[ Back to top ]

I received an SMS message stating that I have not backed up in a long time, but my phone is set to back up every night. What should I do?

Some handsets may occasionally experience an interruption in the auto-backup feature. The easiest way to restart auto-backup is to launch My Contacts Backup and perform a manual backup from the main menu. Once a backup has been completed, the phone should start automatically backing up again.
If you continue to experience issues with the auto-backup feature, please contact Customer Service at 1-888-944-9400.

[ Back to top ]

I restored my data to a new phone. Why am I missing some of my contacts?

Check that all of your contacts have a name and one of the following numbers – work, home, or mobile phone. Often a phone will not allow a contact to be entered if it does not have a name and one of those common phone number fields.
To view your saved information, log in to the My Contacts Backup website and select the contact’s name to view full contact details. To ensure proper functionality, copy/paste the phone numbers into a more common field (home, work, mobile). When you have completed the changes, click “Update Phone” or perform a manual backup from the application to send the changes to your phone.
When you view a contact, the fields your phones supports will show up as black text instead of gray text. If all of the phones show up as gray, then the contact will not be sent to the phone.
Also be sure that the desired contacts you want on the phone have a blue phone icon if they have a gray icon, it means they are not syncing to the phone. To add the contacts to the phone, go to “Add/Remove Contacts” and select the contacts to be added to the phone.

[ Back to top ]

What happens if I accidentally delete a contact or group of contacts from the website? Can I get them back?

Yes. To restore contacts you deleted from the website, follow these steps: 1) Click "Trash" link from the website, 2) Select the contact you want back and select Undelete, and 3) Go back to the phone by clicking it, 4) Select the contact and click “Add to Phone”. The next time you back up your phone, the contacts will be transferred to your handset.
To permanently delete contacts from the website, follow these steps: 1) Click the "Trash" link from the website, and 2) Click the “Empty Trash” link.

[ Back to top ]

How long does My Contacts Backup keep my data if I delete the application or stop using it?

After 60 days of inactivity, accounts and all associated data will be deleted automatically.

[ Back to top ]

I updated a contact on my handset then used My Contacts Backup to sync the change to the website. The application reported, “Sync successful, no changes made” but the contact was updated on the website. Why is that?

Older versions of the My Contacts Backup application only report changes that are made on the handset during the backup. Since no changes were made to the address book on the phone during that sync, the application reports no changes made. Any necessary updates, however, will be made to the website.

[ Back to top ]

Why didn’t the contact categories (like Personal, Business, etc) transfer to my new phone?

Even though many phones support multiple categories in the phonebook, they do not always support multiple categories through My Contacts Backup. In those cases, a default category is given to each contact.

[ Back to top ]

The Lost Your Phone or Update Phone features are not working when I initiate them from the My Contacts Backup website.

If you have erased the contacts from your phone by using the “Lost Your Phone” feature, you must first re-create an account from your handset by opening the My Contacts Backup application and entering your phone number and PIN.

[ Back to top ]

How do I change my phone listed at the top of the My Contacts Backup website?

My Contacts Backup will display the current phone associated with your account. If you switch phones, download My Contacts Backup to your new phone and log in with your phone number and PIN. After performing a backup, the website will display your new phone type.
If you change phone numbers, your My Contacts Backup account should be updated within 48 hours of changing your phone number. At that time, be sure to launch My Contacts Backup on your phone. The Auto-Backups will be disabled because the application will notice your phone number has changed. Simply go through setup again and your phone will be backing up again with your new number.

[ Back to top ]

Why am I getting a prompt to continue running a script when attempting to log in to the My Contacts Backup website?

When using IE7 or IE8, a user may be prompted to decide if they would like to continue running a script if it is taking an excessive amount of time to run. This generally happens when there is a large number of contacts associated with your account. You can try the following:

  • Hit the "Yes" button when prompted to continue running the script; or
  • Reduce the number of contacts associated with the account; or
  • Upgrade to the latest version of Mozilla Firefox or Google Chrome.

Note: If you select "No" at the prompt, the script will cease to run and not all contacts will be loaded.

[ Back to top ]

What browsers are supported by My Contacts Backup website?

Chrome, Firefox, IE7 & 8 browsers are supported by the MCB website.

[ Back to top ]

Does My Contacts Backup store photos of my contacts?

Beginning in November 2013, My Contacts Backup does not store or backup contact images.

[ Back to top ]